Return and Refund Policy

At Furry Finds Hub, your satisfaction is important to us. If something isn’t right with your order, we’re here to help.

Returns

We accept returns for eligible items within 7 days from the date you receive your order.

Returned items must:

• be unused and unwashed,
• be in their original condition,
• include original packaging and tags (where applicable), and
• show no signs of damage caused by misuse.

Items Not Eligible for Return

For hygiene and customisation reasons, we are unable to accept returns or exchanges for:

• Personalised products.
• Products that have been worn, washed, or used.
• Items damaged due to improper use.
• Clearance or final sale items.
• Products where the original packaging is missing or damaged.

Wrong, Defective or Damaged Items

If you receive:

• the wrong item,
• a defective product, or
• an item damaged during shipping,

please contact us within 48 hours of receiving your order.

Kindly include:

• your order number,
• photographs of the product,
• photographs of the packaging, and
• a brief description of the issue.

After verification, we will arrange a suitable resolution, which may include:

• replacement,
• exchange,
• store credit, or refund, where appropriate.

Refunds

Approved refunds will be processed using the original payment method whenever possible.

Please allow approximately 7–14 business days for the refund to be reflected, depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the return is due to our error.

Exchanges

Exchanges are subject to product availability.

If your preferred replacement is unavailable, we may offer an alternative item of similar value, store credit, or a refund.

Return Shipping Costs

If the return is due to our mistake (incorrect or defective item), Furry Finds Hub will bear the reasonable return shipping costs.

If the return is due to a change of mind, incorrect size selection, or any reason not caused by our error, the customer will be responsible for the return shipping charges.

Need Assistance?

If you have any questions regarding your order, please contact our customer support team through our Contact Us page or email us at hello@myfurryfinds.asia.

We genuinely appreciate your support of our small business. Every order is carefully packed with love, and we’re committed to ensuring you and your furry companion have the best shopping experience possible.