Privacy Policy

Privacy Policy

Effective Date: August 2026

At Furry Finds Hub, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, contact us, or interact with our services.

We process all personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and are committed to handling your information responsibly, transparently, and securely.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Your name
• Contact number
• Email address
• Shipping and billing address
• Order and purchase history
• Payment information (processed securely through our payment provider, STRIPE)
• Information you provide when contacting us
• Pet information you voluntarily share (such as your pet’s name, size, breed, or photos for personalized products)
• Website usage information, including cookies, browser type, IP address, and pages visited

We only collect information that is necessary to provide our products and services.

2. How We Use Your Information

• Your personal information may be used to:
• Process and fulfil your orders
• Deliver your purchases
• Respond to enquiries and customer support requests
• Provide updates regarding your orders
• Process returns or exchanges
• Improve our website, products, and customer experience
• Send promotional offers, newsletters, or product launches (only where you have chosen to receive them)
• Prevent fraud and protect the security of our website
• Comply with legal or regulatory requirements

We will only use your information for purposes that are relevant to our business operations.

3. Sharing Your Information

Your privacy is important to us. Furry Finds Hub does NOT sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only when necessary with trusted service providers such as:

• Courier and delivery partners
• Payment gateway providers
• Website hosting and technical service providers
• Government authorities or regulators where required by law

These service providers are only permitted to use your information to perform services on our behalf and are required to safeguard your personal data.

4. Payment Security

We do NOT store your complete payment card information on our servers.

Payments made through our website are processed by a trusted third-party payment provider (STRIPE) that uses industry-standard security measures and encryption technologies.

5. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyse visitor traffic
• Enhance your browsing experience

You may choose to disable cookies through your browser settings, although some website features may not function as intended.

6. Protecting Your Personal Data

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

While no online system can guarantee absolute security, we continuously work to maintain appropriate safeguards to protect your information.

7. Your Rights

Under the Malaysian Personal Data Protection Act (PDPA), you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Withdraw your consent for certain uses of your data, where applicable
• Request that we stop sending marketing communications

We will respond to such requests in accordance with applicable laws.

8. Retention of Personal Data

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal data is no longer required, it will be securely deleted or anonymised where appropriate.

9. Third-Party Links

Our website may contain links to third-party websites or social media platforms. Once you leave our website, their privacy practices will apply. We encourage you to review the privacy policies of those websites before providing any personal information.

10. Children’s Privacy

Our website is intended for individuals aged 18 years and above or those accessing the website with the consent and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be posted on this page together with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights relating to your personal data, please contact us:

Furry Finds Hub

Email: hello@myfurryfinds.asia

Website: www.myfurryfinds.asia

We are committed to responding to your enquiries promptly and handling your personal information with care and respect.

Your trust matters to us. Every order you place and every interaction you have with Furry Finds Hub is treated with the same care and attention that we believe every beloved pet deserves.